000 00517nam a2200193Ia 4500
001 69259
008 151103s9999||||xx |||||||||||||| ||und||
020 _a9780415635509
040 _cPK-LaUMT
082 _aT 658.562
_bOAK-T
100 _aOakland, John S.
245 _aTotal quality management and operational excellence
_btext with cases
_cOakland, John S.
250 _a4th
260 _aLondon,UK:
_bRoutledge,
_c2014
300 _a530 p.
546 _aEN
650 _aTotal quality management
942 _cBK
999 _c78272
_d78272