000 00488nam a2200169Ia 4500
001 454
008 140311s9999 xx 000 0 und d
020 _a817649612X
040 _cPK-LaUMT
082 _a658.812
_bFRI-C
100 _aNancy Friedman
245 _aCustomer service nightmares 100 tales of the worst experiences possible, an
_cNancy Friedman
260 _aIndia:
_bViva Books Private Limited,
_c2004.
300 _a149 p.
650 _aCustomer services-Management
942 _cBK
999 _c555
_d555