| 000 | 00474nam a2200169Ia 4500 | ||
|---|---|---|---|
| 001 | 39571 | ||
| 008 | 140423s9999 xx 000 0 und d | ||
| 020 | _a9788174733726 | ||
| 040 | _cPK-LaUMT | ||
| 082 |
_aR 658.812003 _bJAI-E |
||
| 100 | _aJain, Naveen Chand | ||
| 245 |
_aEncyclopedia of customer relationship management _cJain, Naveen Chand |
||
| 260 |
_aDelhi,India: _bA.I.T.B.S. Publishers and Distributors, _c2008 |
||
| 300 | _a409 p. | ||
| 546 | _aEN | ||
| 942 | _cBK | ||
| 999 |
_c38878 _d38878 |
||