| 000 | 00558nam a2200193Ia 4500 | ||
|---|---|---|---|
| 001 | 38986 | ||
| 008 | 140423s9999 xx 000 0 und d | ||
| 020 | _a1403913048 | ||
| 040 | _cPK-LaUMT | ||
| 082 |
_aR 658.812 _bCAL- |
||
| 100 | _aDeery, Stephen | ||
| 245 |
_aCall centres and human resource management _ba cross-national perspective _cDeery, Stephen<>Kinnie, Nocholas |
||
| 260 |
_aNew York,USA: _bPalgrave Macmillan, _c2004 |
||
| 300 | _a295 p. | ||
| 546 | _aEN | ||
| 650 | _aCall centres-United States | ||
| 700 | _aKinnie, Nocholas | ||
| 942 | _cBK | ||
| 999 |
_c38301 _d38301 |
||