| 000 | 00481nam a2200157Ia 4500 | ||
|---|---|---|---|
| 001 | 3081 | ||
| 008 | 140317s9999 xx 000 0 und d | ||
| 020 | _a0-8144-0817-6 | ||
| 040 | _cPK-LaUMT | ||
| 082 |
_a 658.314 _bDUR-L |
||
| 100 | _aDianne M. Durkin | ||
| 245 | 4 |
_aThe loyalty advantage _bessential steps to energize your company, your customers, your brand _cDianne M. Durkin |
|
| 260 |
_aNew York,USA: _bAmerican Management Association, _c2005 |
||
| 300 | _a220 p. | ||
| 942 | _cBK | ||
| 999 |
_c3332 _d3332 |
||