| 000 | 00529nam a2200181Ia 4500 | ||
|---|---|---|---|
| 001 | 32304 | ||
| 008 | 140417s9999 xx 000 0 und d | ||
| 020 | _a007821677X | ||
| 040 | _cPK-LaUMT | ||
| 082 |
_a 004.0688 _bSAN-I |
||
| 100 | _aSanderson, M. Susan | ||
| 245 |
_aIntroduction to help desk concepts and skills [+CD] _cSanderson, M. Susan |
||
| 260 |
_aNew York,USA: _bMcGraw-Hill Technology Eduction, _c2004 |
||
| 300 | _a360 p. | ||
| 546 | _aEN | ||
| 650 | _aComputer industry-Customer sevices-Management | ||
| 942 | _cBK | ||
| 999 |
_c32046 _d32046 |
||