| 000 | 00540nam a2200193Ia 4500 | ||
|---|---|---|---|
| 001 | 27132 | ||
| 008 | 140414s9999 xx 000 0 und d | ||
| 020 | _a81-203-1809-9 | ||
| 040 | _cPK-LaUMT | ||
| 082 |
_a 658.812 _bGOS-C |
||
| 100 | _aJohn W. Gosney | ||
| 245 |
_aCustomer relationship management essentials _cJohn W. Gosney<>Thomas P. Boehm |
||
| 260 |
_aNew Delhi,India: _bPrentice Hall of India, _c2001 |
||
| 300 | _a234 p. | ||
| 546 | _aEN | ||
| 650 | _aCustomer relations-Management | ||
| 700 | _aThomas P. Boehm | ||
| 942 | _cBK | ||
| 999 |
_c27270 _d27270 |
||