000 00342nam a2200145Ia 4500
001 24200
008 140410s9999 xx 000 0 und d
040 _cPK-LaUMT
082 _a 004.0681
_bPER-
245 _aPerformance measurement for IS/IT services
260 _aLondon,UK:
_bCCTA,
_c1993
300 _a42 p.
546 _aEN
942 _cBK
999 _c24405
_d24405