| 000 | 00541nam a2200181Ia 4500 | ||
|---|---|---|---|
| 001 | 23902 | ||
| 008 | 140410s9999 xx 000 0 und d | ||
| 020 | _a0-7499-1091-7 | ||
| 040 | _cPK-LaUMT | ||
| 082 |
_a 302.2 _bCAV-D |
||
| 100 | _aRoberta Cava | ||
| 245 |
_aDealing with difficult people: _bproven strategies for handling stressful situations and defusing tensions _cRoberta Cava |
||
| 260 |
_aLondon,UK: _bPiatkus, _c1990 |
||
| 300 | _a180 p. | ||
| 546 | _aEN | ||
| 650 | _aPersonnel. Communication skills. Development | ||
| 942 | _cBK | ||
| 999 |
_c24115 _d24115 |
||