000			02892nam a22002537a 4500
005			20261113170221.0
008			261113s2022 |||||||| |||| 00| 0 eng d
020			_a9781032104911
040			_cPK-LaUMT
082			_a352.3 _bMIL-D
100	1		_aMilakovich, Michael E. _917378
245	1	0	_aDigital governance : _bapplying advanced technologies to improve public service / _cMichael E. Milakovich
246			_a2nd ed.
260			_aNew York : _bRoutledge, _c2022
300			_ax, 454 p.
500			_aIncludes bibliographical references and index.
520			_a"The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the twenty-first century "savior," the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services. This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and state, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks and less dependence on formal bureaucratic structures (covered in Part I of this book); transformation of administrative, educational, and security systems to manage public services in a more citizen-centric way (covered in Part II); the integration of advanced digital technologies with remote broadband wireless internet services (Part III); and the creation of new forms of global interactive citizenship and self-governance (covered in Part IV). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important instruments of governance and public administration. This book is required reading for political science, public administration, and public policy courses, and well as federal, state, and local government officials"-- Provided by publisher
546			_aEng
650			_aInternet in public administration _917379
650			_aElectronic government information _917380
650			_aPublic administration-Technological innovations _917381
650			_aPolitical participation-Technological innovations _917382
942			_cBK
999			_c144005 _d144005