| 000 | 00420nam a2200169Ia 4500 | ||
|---|---|---|---|
| 001 | 13217 | ||
| 008 | 140402s9999 xx 000 0 und d | ||
| 020 | _a0-412-54240-4 | ||
| 040 | _cPK-LaUMT | ||
| 082 |
_a 346.02 _bHIL-S |
||
| 100 | _aHiles, Andrew | ||
| 245 |
_aService level agreements : Measuring cost and quality in service _cHiles, Andrew |
||
| 260 | _c1993 | ||
| 300 | _a126 p. | ||
| 546 | _aEN | ||
| 942 | _cBK | ||
| 999 |
_c13911 _d13911 |
||