| 000 | 00529nam a2200193Ia 4500 | ||
|---|---|---|---|
| 001 | 11714 | ||
| 008 | 140331s9999 xx 000 0 und d | ||
| 020 | _a0-7863-0298-4 | ||
| 040 | _cPK-LaUMT | ||
| 082 |
_a 658.4063 _bCRE-C |
||
| 100 | _aCrego, Edwin T. | ||
| 245 |
_aCustomer-centered reengineering : Remapping for total custom _cCrego, Edwin T.<>Schiffrin, Peter D., J.T. |
||
| 260 | _c1995 | ||
| 300 | _a220 p. | ||
| 546 | _aEN | ||
| 650 | _aConsumer satisfaction | ||
| 700 | _aSchiffrin, Peter D., J.T. | ||
| 942 | _cBK | ||
| 999 |
_c12570 _d12570 |
||