| 000 | 00450nam a22001577a 4500 | ||
|---|---|---|---|
| 999 |
_c113961 _d113961 |
||
| 005 | 20190923095429.0 | ||
| 008 | 190923b ||||| |||| 00| 0 eng d | ||
| 020 | _a9781472918482 | ||
| 040 | _cPK-LaUMT | ||
| 082 |
_a658.4058 _bLAC-N |
||
| 100 | _aLacity, Mary | ||
| 245 |
_aNine keys to world-class business process outsourcing / _cby Mary Lacity and Leslie Willcocks |
||
| 260 |
_aLondon : _bBloomsbury, _c2015 |
||
| 300 | _a239 p. | ||
| 942 | _cBK | ||