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Books h-CRM the key to lifelong business relationships Kallol Das

by Kallol Das.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: India: Viva Books Private Limited, 2004Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 DAS-H] (1).
Books Customer service nightmares 100 tales of the worst experiences possible, an Nancy Friedman

by Nancy Friedman.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: India: Viva Books Private Limited, 2004Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 FRI-C] (1).
Books Improving your company image a do-it-yourself guide Sylvia Ann Blishak

by Sylvia Ann Blishak.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: India: Viva Books Private Limited, 2004Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 BLI-I] (1).
Books Telephone courtesy & customer service Lloyd Finch

by Lloyd Finch.

Edition: 3rdMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: India: Viva Books Private Limited, 2004Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 FIN-T] (1).
Books Customer-driven services management S. Balachandran

by S. Balachandran.

Edition: 2ndMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: "New Delhi,India:" "Response Books," 2004Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.8120954 BAL-C] (1).
Books How to win customers using customer service for a competit Jacques Horovitz

by Jacques Horovitz.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London,UK: Pitman, 1990Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 HOR-H] (1).
Books Design and management of service processes : Keeping custome Ramaswamy, Rohit

by Ramaswamy, Rohit.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London,UK: Addison-Wesley, 1996Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 RAM-D] (2).
Books Services marketing: integrating customer focus across the firm Mary Jo Bitner<>Valarie a. Zaithaml

by Mary Jo Bitner | Valarie a. Zaithaml.

Edition: 3rdMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston,USA: McGraw-Hill, 2003Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.8 ZEI-S] (2).
Books Customer service on the internet: building relationships, increasing loyalty, and staying competitive Jim Sterne

by Jim Sterne.

Edition: 2ndMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: New York,USA: John Wiley & Sons, 2000Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.80285 STE-C] (1).
Books Services marketing integrating customer focus across the firm Mary Jo Bitner<>Valarie A. Zeithmal

by Mary Jo Bitner | Valarie A. Zeithmal.

Edition: 2ndMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston,USA: McGraw-Hill, 2000Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.8 ZEI-S] (1).
Books Customer service best practices case studies and strategies John A. Woods<>Ron Zemke

by John A. Woods | Ron Zemke.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Mumbai,India: Jaico Publishing House, 2004Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 CUS-] (1).
Books Delivering know your socks off service Ron Zemke

by Ron Zemke.

Edition: 3rdMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: New York,USA: American Management Association, 2003Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 ZEM-D] (1).
Books Services marketing 3rd integrating customer focus across the firm

by Mary Jo Bitner | Valarie A. Zaithaml.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston,USA: McGraw-Hill, 2003Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.8 ZEI-S] (1).
Books A comprehensive study about customer satisfaction regarding banking services [MBA programme] Khan, Muhamamd Abbas

by Khan, Muhamamd Abbas.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lahore,Pakistan: University of Management and Technology, 2004Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: P 332.17 KHA-C] (1).
Books Service management and marketing a customer relationship management approach Gronroos, Christian

by Gronroos, Christian.

Edition: 2ndMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: New York,USA: John Wiley & Sons, 2000Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.8 GRO-S] (1).
Books Key account management [+CD] a complete action kit of tools and techniques for achieving profitable key supplier status Cheverton, Peter

by Cheverton, Peter.

Edition: 3rdMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: London,UK: Kogan Page, 2004Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.1511 CHE-K] (1).
Books Services marketing integrating customer focus across the firm Bitner, Mary Jo<>Gremler, Dwayne D.<>Zeithaml, Valarie A.

by Bitner, Mary Jo | Gremler, Dwayne D | Zeithaml, Valarie A.

Edition: 5thMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: New York,USA: McGraw-Hill, 2009Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.8 ZEI-S] (1).
Books Focusing on your customer expert solutions to everyday challenges Harvard Business Review

by Harvard Business Review.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston,USA: Harvard Business School, 2011Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 HAR-F] (1).
Theses and Term Papers Measure the customer satisfaction according to the quality , services and pricing (SPA program) [+CD] Basil Hammas|Ahmed Umair Suleman|Khurram Iqbal Bajwa|Yasir Amjad

by Basil Hammas | Ahmed Umair Suleman | Khurram Iqbal Bajwa | Yasir Amjad.

Material type: serial Continuing resource Publisher: Lahore,Pakistan: UMT, School of Professional Advancement (SPA), 2015Availability: Items available for reference: LRC University of Management and Technology Lahore. [Call number: TP 332.17 MEA-] (1).
Books The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers / Reza Soudagar, Vinay Iyer and Volker Hildebrand

by Soudagar, Reza | Iyer, Vinay | Hildebrand, Volker.

Edition: 1st ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, 2012Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 SOU-C] (1).
Books Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl

by Chopra, Sunil | Meindl, Peter.

Edition: 6th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston : Pearson, 2016Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.7 CHO-S] (2).
Books Supply chain management : strategy, planning, and operation / Sunil Chopra, Peter Meindl, and Kepos Capital

by Chopra, Sunil | Meindl, Peter.

Edition: 6th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Noida : Pearson, 2016Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.7 CHO-S] (1).
Books You've been framed : how to reframe your wealth management business and renew client relationships / Ray Sclafani

by Sclafani, Ray.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Hoboken : John Wiley, 2016Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 332.6 SCL-Y] (1).
Books A guide to customer service skills for the service desk professional / Donna Knapp

by Knapp, Donna.

Edition: 4th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston, MA : Cengage Learning, 2015Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 004.0688 KNA-G] (1).
Books Supply chain management : strategy, planning and operation / Sunil Chopra

by Chopra, Sunil.

Edition: 7th ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Tamil Nadu : Pearson, 2019Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.7 CHO-S] (1).
Books Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, and David Jaffe

by Price, Bill | Jaffe, David.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: San Francisco : Jopssey-Bass, 2015Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 PRI-Y] (1).
Books 21st century airlines : connecting the dots / by Nawal K. Taneja

by Taneja, Nawal K | Taneja, Nawal K.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London : Routledge, 2018Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 387.7068 TAN-T] (1).
Books Managing quality service in hospitality : how organizations achieve excellence in the guest experience / by Robert C. Ford, Michael C. Sturman and Cherrill P. Heaton

by Ford, Robert C | Sturman, Michael C | Heaton, Cherrill P.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Clifton Park, N.Y. : Delmar, Cengage Learning, 2012Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 647.94068 FOR-M] (1).
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