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Books Market-Driven management: using the new marketing concept. Webster, Frederick E.

by Webster, Frederick E.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York,USA: John Wiley, 1994Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 WEB-M] (2).
Books The Loyalty effect : The hidden force behind growth, profits Reichheld, Frederick F.

by Reichheld, Frederick F.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Boston,USA: Harvard Business School, 1996Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.4 REI-I] (1).
Books Taking charge and letting go : A breakthrough strategy for c Spector, Bert A.

by Spector, Bert A.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York,USA: The Free Press, 1995Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.4012 SPE-T] (1).
Books Making quality work : A leadership guide for the results-dri Chang, Yu Sang, J.T.; (Rosansky, Victor), J.T.<>Labovitz, George

by Chang, Yu Sang, J.T.; (Rosansky, Victor), J.T | Labovitz, George.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: 1993Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.562 LAB-M] (2).
Books You will be satisfied : Ford motor's salesman shows you how Caldwell, Peter, J.T.<>Tasca, Bob

by Caldwell, Peter, J.T | Tasca, Bob.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: 1996Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 TAS-Y] (1).
Books Customer-centered reengineering : Remapping for total custom Crego, Edwin T.<>Schiffrin, Peter D., J.T.

by Crego, Edwin T | Schiffrin, Peter D., J.T.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: 1995Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.4063 CRE-C] (2).
Books In charge of customer satisfaction George Green<>Roger Cartwright

by George Green | Roger Cartwright.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Oxford,UK: Blackwell Publishers, 1997Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 CAR-C] (1).
Books Business process mapping improving customer satisfaction J. Mike Jacka<>Paulette J. Keller

by J. Mike Jacka | Paulette J. Keller.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London,UK: John Wiley, 2002Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 JAC-B] (1).
Books Researching customer satisfaction & loyalty Paul Szwarc

by Paul Szwarc.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London,UK: Kogan Page, 2006Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 SZW-R] (1).
Books Superior customer value in the new economy concepts and cases Johnson, William C.<>Weinstein, Art

by Johnson, William C | Weinstein, Art.

Edition: 2ndMaterial type: book Book; Format: print ; Literary form: Not fiction Publisher: Boca Raton,USA: CRC Press, 2004Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 JOH-S] (1).
Theses and Term Papers Effect of emotional labor on customer satisfaction- the study of moderators in hotel industry of Pakistan [MS program] [+CD] Kamran Ghaffar

by Kamran Ghaffar.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Lahore : UMT, School of Business & Economics, 2016Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: TP 658.8342 KAM-E] (1).
Books The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers / Reza Soudagar, Vinay Iyer and Volker Hildebrand

by Soudagar, Reza | Iyer, Vinay | Hildebrand, Volker.

Edition: 1st ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York : McGraw-Hill, 2012Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 SOU-C] (1).
Books Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, and David Jaffe

by Price, Bill | Jaffe, David.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: San Francisco : Jopssey-Bass, 2015Availability: Items available for loan: LRC University of Management and Technology Lahore. [Call number: 658.812 PRI-Y] (1).
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