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			Market-Driven management: using the new marketing concept. Webster, Frederick E. by Webster, Frederick E Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York,USA: John Wiley, 1994 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 WEB-M. Place hold Add to cart (remove)
			The Loyalty effect : The hidden force behind growth, profits Reichheld, Frederick F. by Reichheld, Frederick F Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston,USA: Harvard Business School, 1996 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.4 REI-I. Place hold Add to cart (remove)
			Taking charge and letting go : A breakthrough strategy for c Spector, Bert A. by Spector, Bert A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York,USA: The Free Press, 1995 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.4012 SPE-T. Place hold Add to cart (remove)
			Making quality work : A leadership guide for the results-dri Chang, Yu Sang, J.T.; (Rosansky, Victor), J.T.<>Labovitz, George by Chang, Yu Sang, J.T.; (Rosansky, Victor), J.T Labovitz, George Material type: Text; Format: print ; Literary form: Not fiction Publication details: 1993 Availability: Items available for loan: UMT Main Campus (2)Call number: 658.562 LAB-M, ... Place hold Add to cart (remove)
			You will be satisfied : Ford motor's salesman shows you how Caldwell, Peter, J.T.<>Tasca, Bob by Caldwell, Peter, J.T Tasca, Bob Material type: Text; Format: print ; Literary form: Not fiction Publication details: 1996 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 TAS-Y. Place hold Add to cart (remove)
			Customer-centered reengineering : Remapping for total custom Crego, Edwin T.<>Schiffrin, Peter D., J.T. by Crego, Edwin T Schiffrin, Peter D., J.T Material type: Text; Format: print ; Literary form: Not fiction Publication details: 1995 Availability: Items available for loan: UMT Main Campus (2)Call number: 658.4063 CRE-C, ... Place hold Add to cart (remove)
			No cover image available In charge of customer satisfaction George Green<>Roger Cartwright by George Green Roger Cartwright Material type: Text; Format: print ; Literary form: Not fiction Publication details: Oxford,UK: Blackwell Publishers, 1997 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 CAR-C. Place hold Add to cart (remove)
			Business process mapping improving customer satisfaction J. Mike Jacka<>Paulette J. Keller by J. Mike Jacka Paulette J. Keller Material type: Text; Format: print ; Literary form: Not fiction Publication details: London,UK: John Wiley, 2002 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 JAC-B. Place hold Add to cart (remove)
			Researching customer satisfaction & loyalty Paul Szwarc by Paul Szwarc Material type: Text; Format: print ; Literary form: Not fiction Publication details: London,UK: Kogan Page, 2006 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 SZW-R. Place hold Add to cart (remove)
			Superior customer value in the new economy concepts and cases Johnson, William C.<>Weinstein, Art by Johnson, William C Weinstein, Art Edition: 2nd Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boca Raton,USA: CRC Press, 2004 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 JOH-S. Place hold Add to cart (remove)
			No cover image available Effect of emotional labor on customer satisfaction- the study of moderators in hotel industry of Pakistan [MS program] [+CD] Kamran Ghaffar by Kamran Ghaffar Material type: Text; Format: print ; Literary form: Not fiction Publication details: Lahore : UMT, School of Business & Economics, 2016 Availability: Items available for reference: UMT Main Campus: Not for loan (1)Call number: TP 658.8342 KAM-E. Add to cart (remove)
			The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers / Reza Soudagar, Vinay Iyer and Volker Hildebrand by Soudagar, Reza Iyer, Vinay Hildebrand, Volker Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, 2012 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 SOU-C. Place hold Add to cart (remove)
			Your customer rules! : delivering the Me2B experiences that today's customers demand / Bill Price, and David Jaffe by Price, Bill Jaffe, David Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jopssey-Bass, 2015 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 PRI-Y. Place hold Add to cart (remove)
			Inspired : how to create tech products customers love / by Marty Cagan by Cagan, Marty Edition: Second edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken : Wiley, 2018 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.575 CAG-I. Place hold Add to cart (remove)
			Market-Driven management: using the new marketing concept. Webster, Frederick E. by Webster, Frederick E Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York,USA: John Wiley, 1994 Availability: Items available for reference: UMT Main Campus: Not for loan (1)Call number: 658.812 WEB-M. Add to cart (remove)

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