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How to win customers using customer service for a competit Jacques Horovitz by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London,UK: Pitman, 1990
Availability: Items available for reference: UMT Main Campus: Not for loan (1)Call number: 658.812 HOR-H.
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Design and management of service processes : Keeping custome Ramaswamy, Rohit by
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: London,UK: Addison-Wesley, 1996
Availability: Items available for reference: UMT Main Campus: Not for loan (1)Call number: 658.812 RAM-D.
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