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Measuring customer satisfaction Richard F. Gerson
by Richard F. Gerson. Material type:  Book; Format:
print
; Literary form:
Not fiction
Publisher: India: Viva Books Private Limited, 2004Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 GER-M]
(1).
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Managing quality customer service William B. Martin
by William B. Martin. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: India: Viva Books Private Limited, 2004Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 MAR-M]
(1).
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Customer focus a strategy for success Troger G. Langevin
by Troger G. Langevin. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: India: Viva Books Private Limited, 2004Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 LAN-C]
(1).
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Customer relationship management : Making hard decisions wit Anton, Jon
by Anton, Jon. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London,UK: Prentice Hall, 1996Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 ANT-C]
(1).
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Forging the productivity partnership Sandy, William
by Sandy, William. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: 1990Availability: Items available for loan: UMT Main Campus
[Call number: 658.406 SAN-F]
(1).
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The customer-Driven company : Moving from action Whiteley, Richard C.<>Customer relations
by Whiteley, Richard C. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: 1991Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 WHI-C]
(1).
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Customer care management Brown, Andrew
by Brown, Andrew. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Oxford,UK: Butterworth-Heinemann, 1989Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 BRO-C]
(2).
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101 ways to boost customer satisfiaction Foster, Timothy R. V.
by Foster, Timothy R. V. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London,UK: Kogan Page, 1997Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 FOS-O]
(1).
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Good service is good business: 7 simple strategies for success. Catherine Devrye
by Catherine Devrye. Edition: 2ndMaterial type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston,USA: Prentice Hall, 2000Availability: Items available for loan: UMT Main Campus
[Call number: 658.4012 DEV-G]
(2).
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Kaizen strategies for customer care: how to creat a poweful customer-care program and make it work Patricia Wellington
by Patricia Wellington. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London,UK: Pitman Publishing, 1995Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 WEL-K]
(2).
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12 steps to success through service Barrie Hopson<>Mike Scally
by Barrie Hopson | Mike Scally. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Oxon: Lifeskills International, 1991Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 HOP-T]
(1).
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The customer sipport audit: the tools to measure and monitor your company's whole customer support and colin Armistead
by colin Armistead. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London,UK: Financial Times Management, 1998Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 ARM-C]
(1).
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Know your customers! how customer marketing can increase your profits Jay Curry
by Jay Curry. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London,UK: Kogan Page, 1992Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 CUR-K]
(1).
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Managing services using technology to create value Janelle Heineke<>Mark M. Davis
by Janelle Heineke | Mark M. Davis. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston,USA: McGraw-Hill, 2003Availability: Items available for loan: UMT Main Campus
[Call number: 658 DAV-M]
(1).
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The invisible customer strategies for successful customer service down the wire Brian Clegg
by Brian Clegg. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London,UK: Kogan Page, 2000Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 CLE-I]
(1).
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Customer relationship management creating competitive advantage through win-win relationship strategies Jarmo R. Lehtinen<>Kaj Storbacka
by Jarmo R. Lehtinen | Kaj Storbacka. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston,USA: McGraw-Hill, 2001Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 STO-C]
(1).
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The CRM handbook a business guide to customer relationship management Jill Dyche
by Jill Dyche. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Berkeley,USA: Peachpit Press, 2002Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 DYC-C]
(1).
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The relationship-based enterprise powering business success through customer relationship management Ray McKenzie
by Ray McKenzie. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston,USA: McGraw-Hill, 2001Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 MCK-R]
(2).
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Customer relationship management essentials John W. Gosney<>Thomas P. Boehm
by John W. Gosney | Thomas P. Boehm. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New Delhi,India: Prentice Hall of India, 2001Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 GOS-C]
(1).
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Client relationship management using relationahip management and project service escellence to create a co David A. Po-Chedley
by David A. Po-Chedley. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Mumbai,India: Jaico Publishing House, 2003Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 POC-C]
(1).
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customer relationship management how to turn a good business into a great one! Graham Roberts-Phelps
by Graham Roberts-Phelps. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New Delhi,India: Viva Books Private Limited, 2003Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 ROB-C]
(1).
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Net gain expanding markets through virtual communities Arthur G,. Armstrong<>John Hagel III
by Arthur G,. Armstrong | John Hagel III. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston,USA: Harvard Business School, 1997Availability: Items available for loan: UMT Main Campus
[Call number: 658.80285 HAG-N]
(1).
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Customer relationship management integrating marketing strategy and information technology Faye W. Gilbert<>Raymond McLeod<>Zikmund, William G.
by Faye W. Gilbert | Zikmund, William G | Raymond McLeod. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Kundli,India: John Wiley, 2003Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 ZIK-C]
(1).
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Customer service training IOI quick and easy techniques that get great results
by Renee Evenson. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New York,USA: American Management Association, 2005Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 EVE-C]
(1).
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Relationship selling and sales management Gregg W. Marshall<>Mark W. Johnston
by Gregg W. Marshall | Mark W. Johnston. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston,USA: McGraw-Hill, 2005Availability: Items available for loan: UMT Main Campus
[Call number: 658.85 JOH-R]
(1).
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Return on customer creating maximum value form your scarcest resource Peppers, Don<>Rogers, Martha
by Peppers, Don | Rogers, Martha. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: London,UK: Marshall Cavendish Business, 2005Availability: Items available for loan: UMT Main Campus
[Call number: PFL 658.812 PEP-R]
(2).
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Marlet bisters 40 strategic moves that drive exceptional business growth MacMillan, Ian C.<>McGrath, Rita Gunther
by MacMillan, Ian C | McGrath, Rita Gunther. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston,USA: Harvard Business School, 2005Availability: Items available for loan: UMT Main Campus
[Call number: 658.4012 MCG-M]
(1).
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Selling managing customer relationship Rix, Peter
by Rix, Peter. Edition: 3rdMaterial type: Book; Format:
print
; Literary form:
Not fiction
Publisher: North Ryde,Australia: McGraw-Hill Australia, 2006Availability: Items available for loan: UMT Main Campus
[Call number: 658.85 RIX-S]
(1).
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Customer value investment formula for sustained business success Mahajan, Gautam
by Mahajan, Gautam. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: New Delhi,India: Response, 2008Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 MAH-C]
(1).
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Harvard Business Review on customer relationship management Harvard Business School
by Harvard Business School. Material type: Book; Format:
print
; Literary form:
Not fiction
Publisher: Boston,USA: Harvard Business School, 2001Availability: Items available for loan: UMT Main Campus
[Call number: 658.812 HAR-H]
(1).
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