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			Customer relationship management : Making hard decisions wit Anton, Jon by Anton, Jon Material type: Text; Format: print ; Literary form: Not fiction Publication details: London,UK: Prentice Hall, 1996 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 ANT-C. Place hold Add to cart (remove)
			Managing services using technology to create value Janelle Heineke<>Mark M. Davis by Janelle Heineke Mark M. Davis Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston,USA: McGraw-Hill, 2003 Availability: Items available for loan: UMT Main Campus (1)Call number: 658 DAV-M. Place hold Add to cart (remove)
			The CRM handbook a business guide to customer relationship management Jill Dyche by Jill Dyche Material type: Text; Format: print ; Literary form: Not fiction Publication details: Berkeley,USA: Peachpit Press, 2002 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 DYC-C. Place hold Add to cart (remove)
			Customer relationship management essentials John W. Gosney<>Thomas P. Boehm by John W. Gosney Thomas P. Boehm Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi,India: Prentice Hall of India, 2001 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 GOS-C. Place hold Add to cart (remove)
			Customer relationship management integrating marketing strategy and information technology Faye W. Gilbert<>Raymond McLeod<>Zikmund, William G. by Faye W. Gilbert Zikmund, William G Raymond McLeod Material type: Text; Format: print ; Literary form: Not fiction Publication details: Kundli,India: John Wiley, 2003 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 ZIK-C. Place hold Add to cart (remove)
			Return on customer creating maximum value form your scarcest resource Peppers, Don<>Rogers, Martha by Peppers, Don Rogers, Martha Material type: Text; Format: print ; Literary form: Not fiction Publication details: London,UK: Marshall Cavendish Business, 2005 Availability: Items available for loan: UMT Main Campus (2)Call number: PFL 658.812 PEP-R, ... Place hold Add to cart (remove)
			Marlet bisters 40 strategic moves that drive exceptional business growth MacMillan, Ian C.<>McGrath, Rita Gunther by MacMillan, Ian C McGrath, Rita Gunther Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston,USA: Harvard Business School, 2005 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.4012 MCG-M. Place hold Add to cart (remove)
			Harvard Business Review on customer relationship management Harvard Business School by Harvard Business School Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston,USA: Harvard Business School, 2001 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 HAR-H. Place hold Add to cart (remove)
			Consumer insight how to use data and market research to get closer to your customer Bond, Alison<>Foss, Bryan<>Stone, Merlin by Bond, Alison Foss, Bryan Stone, Merlin Material type: Text; Format: print ; Literary form: Not fiction Publication details: London,UK: Kogan Page, 2005 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.834 STO-C. Place hold Add to cart (remove)
			Customer in the boardroom? crafting customer-based business strategy Bijapurkar, Rama by Bijapurkar, Rama Material type: Text; Format: print ; Literary form: Not fiction Publication details: London,U.K.: Sage Publications, Inc., 2012 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.4012 BIJ-C. Place hold Add to cart (remove)
			The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers / Reza Soudagar, Vinay Iyer and Volker Hildebrand by Soudagar, Reza Iyer, Vinay Hildebrand, Volker Edition: 1st ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, 2012 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 SOU-C. Place hold Add to cart (remove)
			CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers / Paul Greenberg by Greenberg, Paul Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, 2010 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 GRE-C. Place hold Add to cart (remove)
			The thank you economy / Gary Vaynerchuk by Vaynerchuk, Gary Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : HarperCollins Publishers, 2011 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 VAY-T. Place hold Add to cart (remove)
			Brand management strategies : luxury and mass markets / William D'Arienzo by D'Arienzo, William Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : Bloomsbury, 2016 Availability: Items available for loan: UMT Main Campus (2)Call number: 658.827 DAR-B, ... Place hold Add to cart (remove)
			Customer relationship management : making hard decisions with soft numbers / Jon Anton by Anton, Jon Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Dorling Kindersley, 2002 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 ANT-C. Place hold Add to cart (remove)
			Built to serve : how to drive the bottom line with people-first practices / Dan J. Sanders by Sanders, Dan J Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York, : McGraw-Hill, 2008 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.4 SAN-B. Place hold Add to cart (remove)
			Conflict management for managers : resolving workplace, client, and policy disputes / Susan S. Raines by Raines, Susan Series: The Jossey-Bass business & management series Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, 2013 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.4053 RAI-C. Place hold Add to cart (remove)
			Principles of marketing / by Philip Kotler, Gary Armstrong and Marc Oliver Opresnik by Kotler, Philip Armstrong, Gary Edition: 18th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Harlow : Pearson, 2021 Availability: Not available: UMT Main Campus: Checked out (1). Place hold Add to cart (remove)
			Inspired : how to create tech products customers love / by Marty Cagan by Cagan, Marty Edition: Second edition. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Hoboken : Wiley, 2018 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.575 CAG-I. Place hold Add to cart (remove)

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