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			Marketing research Parasuraman, A. by Parasuraman, A Material type: Text; Format: print ; Literary form: Not fiction Publication details: USA,California: Addison-Wesley, 1986 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.83 PAR-M. Place hold Add to cart (remove)
			delivering quality service : Balancing customer perceptions Parasuraman, A., Jt. Auth.; (Berry, Leonard L.), J<>Zeithaml, Valarie A. by Parasuraman, A., Jt. Auth.; (Berry, Leonard L.), J Zeithaml, Valarie A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York,USA: The Free Press, 1990 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 ZEI-D. Place hold Add to cart (remove)
			Delivering quality service balancing customer perceptions and expectations Berry, Leonard L.<>Parasuraman, A.<>Zeithaml, Valarie A. by Berry, Leonard L Parasuraman, A Zeithaml, Valarie A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York,USA: The Free Press, 1990 Availability: Items available for loan: UMT Main Campus (1)Call number: 658.812 ZEI-D. Place hold Add to cart (remove)

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