TY  - BOOK
AU  - Brock, David
TI  - Aftersales management: creating a successful aftersales strategy to reduce costs, improve customer service and increase sales
SN  - 9780749460884
U1  -  658.812 
PY  - 2010///
CY  - London,UK
PB  - Kogan Page
KW  - Customer relations
ER  -