TY  - BOOK
AU  - Grover, Varun
AU  - Markus, M. Lynne
TI  - Business process transformation
SN  - 9788120340565
U1  -  658.403811 
PY  - 2008///
CY  - New Delhi,India
PB  - phi Learning
KW  - Information technology-Management
ER  -