TY  - BOOK
AU  - Sanders,Dan J.
TI  - Built to serve: how to drive the bottom line with people-first practices 
SN  - 9780071497923 (alk. paper)
U1  - 658.4 22
PY  - 2008///
CY  - New York,
PB  - McGraw-Hill
KW  - Customer relations
KW  - Management
KW  - Leadership
N1  - Includes index
ER  -