TY  - BOOK
AU  - Hornickel, Jim
TI  - Negotiating success: tips and tools for building rapport and dissolving conflict while still getting what you want
SN  - 9781118688717
U1  - 158.5 
PY  - 2014///
CY  - Hoboken
PB  - John Wiley
KW  - Negotiation in business
ER  -