TY  - BOOK
ED  - Dale Carnegie Training
TI  - The 5 [five] essential people skills: how to assert yourself, listen to others, and resolve conflicts
SN  - 9781847377647
U1  -  158.2 
PY  - 2004///
CY  - London,UK
PB  - Simon & Schuster
KW  - Interpersonal communication
ER  -