00426nam a2200145Ia 450000100060000000800410000602000180004704000130006508200240007810000230010224500730012526000640019830000110026254600070027339571140423s9999    xx            000 0 und d  a9788174733726  cPK-LaUMT  aR 658.812003bJAI-E  aJain, Naveen Chand  aEncyclopedia of customer relationship managementcJain, Naveen Chand  aDelhi,India:bA.I.T.B.S. Publishers and Distributors,c2008  a409 p.  aEN