TY  - BOOK
AU  - Deery, Stephen
AU  - Kinnie, Nocholas
TI  - Call centres and human resource management: a cross-national perspective
SN  - 1403913048
U1  - R 658.812 
PY  - 2004///
CY  - New York,USA
PB  - Palgrave Macmillan
KW  - Call centres-United States
ER  -