00591nam a2200169Ia 45000010005000000080041000050200018000460400013000640820020000771000021000972450114001182600058002323000011002909420007003019990015003089520098003233081140317s9999    xx            000 0 und d  a0-8144-0817-6  cPK-LaUMT  a 658.314bDUR-L  aDianne M. Durkin 4aThe loyalty advantagebessential steps to energize your company, your customers, your brandcDianne M. Durkin  aNew York,USA:bAmerican Management Association,c2005  a220 p.  cBK  c3332d3332  00104070a01b01d2014-03-17l0o 658.314 DUR-Lp36008r2014-03-17 00:00:00w2014-03-17yBK