00435nam a2200133Ia 45000010005000000080041000050200018000460400013000640820020000771000021000972450114001182600058002323000011002903081140317s9999    xx            000 0 und d  a0-8144-0817-6  cPK-LaUMT  a 658.314bDUR-L  aDianne M. Durkin 4aThe loyalty advantagebessential steps to energize your company, your customers, your brandcDianne M. Durkin  aNew York,USA:bAmerican Management Association,c2005  a220 p.