00398nam a2200145Ia 45000010005000000080041000050200018000460400013000640820018000771000017000952450083001122600039001953000011002345460007002453041140317s9999    xx            000 0 und d  a0-553-37131-2  cPK-LaUMT  a 302.3bURY-G  aUry, William  aGetting past nobnegotiating your from confrontation to coo. . .cUry, William  aNew York,USA:bBantam Books,c1993  a189 p.  aEN