TY  - BOOK
AU  - Roberta Cava
TI  - Dealing with difficult people: proven strategies for handling stressful situations and defusing tensions
SN  - 0-7499-1091-7
U1  -  302.2 
PY  - 1990///
CY  - London,UK
PB  - Piatkus
KW  - Personnel. Communication skills. Development
ER  -