00346nam a2200145Ia 450000100060000000800410000602000180004704000130006508200240007810000200010224500520012226000090017430000100018354600070019315325140403s9999    xx            000 0 und d  a0-335-20209-8  cPK-LaUMT  a 378.1010941bLIS-M  aListon, Colleen  aManaging quality and standardscListon, Colleen  c1999  a192 p  aEN