TY  - BOOK
AU  - Freed,Andrew
AU  - Jacobs,Cari
AU  - Rozsa,Eniko
AU  - Mantas,Jesús
TI  - Effective conversational AI: chatbots that work 
SN  - 9781633436404
U1  - 006.31 
PY  - 2025///
CY  - New York
PB  - Manning
KW  - Chatbots
KW  - Conversation-data processing
N1  - Index present
N2  - Create and improve conversational AI with the latest patterns, best practices, and tools, including generative AI models. Conversational AI (CAI) tools are built to solve problems, but all-too-often they just end up causing pain for users-and developers! Effective Conversational AI reveals best practices and industry-tested techniques for creating chatbots and conversational AI tools that are reliable at an enterprise scale
ER  -