TY  - BOOK
AU  - Crego, Edwin T.
AU  - Schiffrin, Peter D., J.T.
TI  - Customer-centered reengineering : Remapping for total custom
SN  - 0-7863-0298-4
U1  -  658.4063 
PY  - 1995///
KW  - Consumer satisfaction
ER  -