00529nam a2200193Ia 4500 11714 140331s9999 xx 000 0 und d 0-7863-0298-4 PK-LaUMT 658.4063 CRE-C Crego, Edwin T. Customer-centered reengineering : Remapping for total custom Crego, Edwin T.<>Schiffrin, Peter D., J.T. 1995 220 p. EN Consumer satisfaction Schiffrin, Peter D., J.T. BK 12570 12570 0 0 ddc 0 0 01 01 2014-03-31 0 658.4063 CRE-C 13460 2014-04-21 00:00:00 2014-04-21 BK 0 0 ddc 0 0 01 01 2014-06-04 0 658.4063 CRE-C 13640 2014-06-04 00:00:00 2014-06-04 BK