00450nam a22001577a 4500 113961 113961 20190923095429.0 190923b ||||| |||| 00| 0 eng d 9781472918482 PK-LaUMT 658.4058 LAC-N Lacity, Mary Nine keys to world-class business process outsourcing / by Mary Lacity and Leslie Willcocks London : Bloomsbury, 2015 239 p. BK 0 0 0 0 01 01 2019-09-23 0 658.4058 LAC-N 131452 2019-09-23 00:00:00 2019-09-23 BK