00671cam a2200205 i 4500 18831610 20180314105129.0 151023s2016 cau b 001 0 eng c 9781118761625 (cloth) PK-LaUMT 378.12 23 HIG-C Higgerson, Mary Lou Communication strategies for managing conflict : a guide for academic leaders / Mary Lou Higgerson San Francisco : Jossey-Bass, 216 xiii, 350 p. ; 24 cm Universities and colleges Faculty. Communication in personnel management. College personnel management. BK 103900 103900 0 0 0 0 01 01 2018-03-14 0 378.12 HIG-C 120058 2018-03-14 00:00:00 2018-03-14 BK