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CRM at the speed of light : social CRM strategies, tools, and techniques for engaging your customers / Paul Greenberg

By: Greenberg, Paul.
Material type: materialTypeLabelBookPublisher: New York : McGraw-Hill, 2010Edition: 4th ed.Description: xxvi, 662 p. : ill. ; 24 cm.ISBN: 9780071590457 (alk. paper); 0071590455 (alk. paper).Subject(s): Customer relations -- Management | Electronic commerceDDC classification: 658.812
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LRC University of Management and Technology Lahore.

Welcome to LRC University of Management and Technology Lahore

658.812 GRE-C (Browse shelf) Available 105360

Includes index.

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