Outside in : the power of putting customers at the center of your business/ Harley manning and Kery bodine
Material type:
TextPublication details: Boston: New harvest, 2012Description: 260 pISBN: - 9780547913988
- 658.812 MAN-O
Books
| Current library | Call number | Status | Date due | Barcode | |
|---|---|---|---|---|---|
| UMT Main Campus | 658.812 MAN-O (Browse shelf(Opens below)) | Available | 105058 |
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| 658.812 LOW-O One customer divisible | 658.812 MAH-C Customer crisis : Turning an unhappy customer into a life-lo | 658.812 MAH-C Customer value investment | 658.812 MAN-O Outside in : | 658.812 MAR-C Command performance : The art of delivering quality service | 658.812 MAR-M Managing quality customer service | 658.812 MAR-Q Quality customer service for front line staff |
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