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Superior customer value in the new economy concepts and cases Johnson, William C.<>Weinstein, Art

By: Johnson, William C.
Contributor(s): Weinstein, Art.
Material type: materialTypeLabelBookPublisher: Boca Raton,USA: CRC Press, 2004Edition: 2nd.Description: 434 p.ISBN: 1574443569.Subject(s): Consumer satisfactionDDC classification: 658.812
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