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Managing service as a strategic profit center Donald F.Blumberg

By: Donald F.Blumberg.
Material type: materialTypeLabelBookPublisher: USA: McGraw-Hill, 1991Description: 232 p.ISBN: 70061890.Subject(s): Customer service-ManagementDDC classification: 658.812
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658.812 BLU-M (Browse shelf) Available 5260


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