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Delivering know your socks off service Ron Zemke

By: Ron Zemke.
Material type: materialTypeLabelBookPublisher: New York,USA: American Management Association, 2003Edition: 3rd.Description: 184 p.ISBN: 0-8144-0765-x.Subject(s): Customer servicesDDC classification: 658.812
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658.812 ZEM-D (Browse shelf) Available 33587


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