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Return on quality measuring the financial impact of your company's quest for quality Anthony J. Zahorik<>Roland T. Rust<>Timothy L. Keiningham

By: Anthony J. Zahorik.
Contributor(s): Roland T. Rust | Timothy L. Keiningham.
Material type: materialTypeLabelBookPublisher: Singapore: Heinemann Asia, 1994Description: 225 p.ISBN: 9971-64-386-3.DDC classification: 658.562
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