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Customer service best practices case studies and strategies John A. Woods<>Ron Zemke

By: John A. Woods.
Contributor(s): Ron Zemke.
Material type: materialTypeLabelBookPublisher: Mumbai,India: Jaico Publishing House, 2004Description: 475 p.ISBN: 81-7992-181-6.Subject(s): Customer services-Case studiesDDC classification: 658.812
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