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Managing services using technology to create value Janelle Heineke<>Mark M. Davis

By: Janelle Heineke.
Contributor(s): Mark M. Davis.
Material type: materialTypeLabelBookPublisher: Boston,USA: McGraw-Hill, 2003Description: 443 p.ISBN: 0-07-119477-0.Subject(s): Customer relations-ManagementDDC classification: 658
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