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Customer service on the internet: building relationships, increasing loyalty, and staying competitive Jim Sterne

By: Jim Sterne.
Material type: materialTypeLabelBookPublisher: New York,USA: John Wiley & Sons, 2000Edition: 2nd.Description: 351 p.ISBN: 0-471-38258-2.Subject(s): Customer services-Communication systemsDDC classification: 658.80285
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658.80285 STE-C (Browse shelf) Available 28037


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