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A guide to customer service skills for the service desk professional / Donna Knapp

By: Knapp, Donna.
Material type: materialTypeLabelBookPublisher: Boston, MA : Cengage Learning, 2015Edition: 4th ed.Description: xvii, 430 p. ; 24 cm.ISBN: 9781285063584; 1285063589.Subject(s): Computer industry -- Customer services | Computer service industry -- Vocational guidance | Computer technical support -- Customer servicesDDC classification: 004.0688
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