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Customer relationship management (Record no. 26504)

000 -LEADER
fixed length control field 00576nam a2200193Ia 4500
001 - CONTROL NUMBER
control field 26342
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 140414s9999 xx 000 0 und d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0-07-120678-7
040 ## - CATALOGING SOURCE
Transcribing agency PK-LaUMT
082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number STO-C
100 ## - MAIN ENTRY--PERSONAL NAME
Personal name Jarmo R. Lehtinen
245 ## - TITLE STATEMENT
Title Customer relationship management
Remainder of title creating competitive advantage through win-win relationship strategies
Statement of responsibility, etc Jarmo R. Lehtinen<>Kaj Storbacka
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc Boston,USA:
Name of publisher, distributor, etc McGraw-Hill,
Date of publication, distribution, etc 2001
300 ## - PHYSICAL DESCRIPTION
Extent 160 p.
546 ## - LANGUAGE NOTE
Language note EN
650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Customer relations
700 ## - ADDED ENTRY--PERSONAL NAME
Personal name Kaj Storbacka
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type Books
Holdings
Withdrawn status Lost status Damaged status Not for loan Permanent Location Current Location Date acquired Total Checkouts Full call number Barcode Date last seen Date checked out Price effective from Koha item type
&nbsp; &nbsp; &nbsp; &nbsp; UMT Main Campus UMT Main Campus 2014-04-14 1 658.812 STO-C 29615 2019-07-11 2019-03-28 2014-04-25 Books
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