APA
Patricia Keehley, Steven Medlin & Sue MacBride. (1997). Benchmarking for best practices in the public sector: Achieving performance breakthroughs in federal, state, and local agencies. San Francisco,USA: Jossey-Bass Publishers.
Chicago
Patricia Keehley, Steven Medlin and Sue MacBride. 1997. Benchmarking for best practices in the public sector: Achieving performance breakthroughs in federal, state, and local agencies. San Francisco,USA: Jossey-Bass Publishers.
Harvard
Patricia Keehley, Steven Medlin and Sue MacBride. (1997). Benchmarking for best practices in the public sector: Achieving performance breakthroughs in federal, state, and local agencies. San Francisco,USA: Jossey-Bass Publishers.
MLA
Patricia Keehley, Steven Medlin and Sue MacBride. Benchmarking for best practices in the public sector: Achieving performance breakthroughs in federal, state, and local agencies. San Francisco,USA: Jossey-Bass Publishers. 1997.