Example

LRC Welcomes you to the House of Knowledge

Mary Jo Bitner

Services marketing: integrating customer focus across the firm Mary Jo Bitner<>Valarie a. Zaithaml - 3rd - Boston,USA: McGraw-Hill, 2003 - 668 p.


EN

0-07-119914-4


Customer services

658.8 / ZEI-S
© Copyright LRC, UMT 2021. All rights reserved.           Credit: Muhammad Ismail