Example

LRC Welcomes you to the House of Knowledge

Ford, Robert C.

Managing quality service in hospitality : how organizations achieve excellence in the guest experience / by Robert C. Ford, Michael C. Sturman and Cherrill P. Heaton - Clifton Park, N.Y. : Delmar, Cengage Learning, 2012 - xxvii, 516 p. : col. ill. ; 27 cm.

9781439060322 1439060320


Hospitality industry--Management.
Hospitality industry--Customer services.

647.94068 / FOR-M
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